Insurance Ombudsman 2026: Free, Binding, and On Your Side
Seventeen Ombudsman offices across India resolve disputes over rejected claims, partial settlements, delays beyond 30 days, premium disputes, and mis-sold policies. Awards bind the insurer, not the policyholder.
Process and timeline
Acknowledgment in 3-5 working days, a mediation attempt within 1 month, and an award within 3 months. The policyholder may accept or reject the award and pursue courts.
Documents
Filled complaint form, policy copy, premium proof, claim documents, the rejection letter or final reply, all correspondence, and ID plus address proof.
Drafting the complaint, arranging evidence, and following through is exactly what claim recovery specialists do. See the Insurance Ombudsman guide at Insurance Support for free guidance.